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The 2019 Arnie Abrams Volunteer Of The Year Award Winner

At the end of the October 2019 SHINE Leadership Meeting, the Department of Elder Affairs was able to celebrate the contributions of more than 490 statewide volunteers.  The Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program announced Nick Ross as the award winner for the Arnie Abrams Volunteer of the Year Award.

As a SHINE counselor, it is very important to be able to connect with those you serve. You must have a caring heart to discern the need, search for answers and apply them to resolve the situation and bring satisfaction to the beneficiary.
When people “know that you know” and “know that you care,” great inroads of service can be made.  This year’s SHINE Volunteer of the Year, a veteran, has made great inroads with those beneficiaries who have served our country through the military.
This counselor has made a great impact with:

  • Establishing new SHINE counseling locations
  • Developing partnerships with the VA and the veteran organizations
  • Working with the Georgia SHIP program and GeorgiaCares since the Gainesville and Lake City VAs are serviced together
  • Assisting at multiple counseling sites in several counties, and
  • Service as a Senior Medicare Patrol task force member.

This counselor goes the distance, not as far away as Saudi Arabia, where one referral came from. But he goes the distance because no situation is an obstacle, just another challenge to find a positive outcome.
Congratulations, Nick!

Elder Interior