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The 2019 Arnie Abrams Volunteer of the Year Award Winner

At the end of the October 2019 SHINE Leadership Meeting, the Department of Elder Affairs was able to celebrate the contributions of more than 490 statewide volunteers.  The Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program announced Nick Ross as the award winner for the Arnie Abrams Volunteer of the Year Award.  Learn More

Look familiar? Click on the photo to contact SHINE!






Who We Are

SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

Our Mission

The SHINE program supports the Florida Department of Elder Affairs’ mission by providing free and unbiased health insurance counseling through a dedicated network of volunteers, empowering Florida seniors to make informed health care choices.

Request Assistance

Need a Resource? Contact Us.

Find enrollment events in your area.



Latest News

Have you been waiting to make changes to your Medicare Prescription Drug or Medicare Advantage Plan? 
Well the time has come!  The long-awaited official period of change is now.  The Open Enrollment Period (OEP) is the time to make the adjustments to your plan that will complement your health needs.  The Open Enrollment Period runs from October 15, 2019, through December 7, 2019.  During this time, lean on experts for guidance and utilize a local, valuable resource:  the SHINE (Serving Health Insurance Needs of Elders) Program.  SHINE encourages Medicare beneficiaries to review their current benefits each year. SHINE volunteer counselors through the local Aging and Disability Resource Centers (ADRCs) provide free, unbiased one-on-one counseling and information on Medicare options and prescription drug assistance for Medicare beneficiaries, their families, and caregivers. 

How Do You Get Assistance? 

To learn more, speak with a local Medicare counselor provided to you by the Florida Department of Elder Affairs' SHINE Program.  For assistance, contact the Elder Helpline at 1-800-963-5337, or visitwww.floridashine.org. Click on the Community Events tab to see a listing of enrollment events in your area, click on the Counseling Sites tab to locate counseling sites near you, or click on the Contact Us Tab to request assistance from a trained SHINE counselor. 

Remember you must make your changes before midnight on December 7, 2019, do not hesitate call SHINE today! 

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