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The 2013 Arnie Abrams Award

At the end of the January 2014 SHINE Leadership Meeting the Department of Elder Affairs was able to celebrate the contributions of more than 470 statewide volunteers. The Florida Department of Elder Affairs’ SHINE (Serving Health Insurance Needs of Elders) Program announced Jo Ann Glascoe, a Taylor County volunteer, as the award winner for the Arnie Abrams Volunteer of the Year. 

Jo Ann serves as a SHINE volunteer at the Taylor County Senior Center, and often does additional SHINE counseling at the Area Agency on Aging for North Florida.  Read More

Who We Are

SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

Our Mission

The SHINE program supports the Florida Department of Elder Affairs’ mission by providing free and unbiased health insurance counseling through a dedicated network of volunteers, empowering Florida seniors to make informed health care choices.

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Need a Resource? Contact Us.

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Latest News



Mutual Termination of Physicians United Plan, H5696, Effective July 1,2014

A SEP (Special Election Period):

  • All beneficiaries enrolled in H5696 have an SEP until August 31, 2014
  • All dual eligibles or those eligible for the Low-Income Subsidy can enroll in another plan at any time, they are not limited to the SEP deadline of August 31, 2014
  • A beneficiary that selects another MA or MA-PD plan will be covered under that plan effective the first day of the next month after they enroll

How Can SHINE Help?

  • Consumers needing more information regarding Medicare or regarding continued health care coverage from July 1, 2014 should visit www.medicare.gov or call 1-800 MEDICARE
  • Consumers can also contact the Florida State Health Insurance Program (SHINE) at 1-800-96ELDER for more information in their counties
  • Consumers can also contact the Agency for Health Care Administration (AHCA) at 1-888-419-3456 for assistance paying Medicare premiums, deductibles and coinsurance

How Can I Contact a SHINE Counselor?

  • Call the number listed above
  • Click on the Counseling Sites Tab above to find a SHINE counseling location near you


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